Panel: How can the entire aviation ecosystem collaborate to design end-to-end customer journeys that prioritize passenger satisfaction and enhance commercial success?

Tuesday, October 8, 2024 2:30 PM to 3:15 PM · 45 min. (Europe/Amsterdam)
CX Design Summit - Keynote 2 - Hall 5
Panel Discussion
Customer ExperienceFlexibility

Information

  • Discussing strategies for designing seamless end-to-end passenger journeys, from booking to post-journey experiences. 
  • Exploring the importance of holistic journey planning and coordination between airlines and airports to optimize passenger satisfaction and loyalty. 
  • Collaborating to design and develop service propositions and customer experiences tailored to First Class, Business Class, Premium Economy, and Economy passengers throughout the entire journey. 
  • Discussing the role of digital tools, self-check-in processes, flexibility options, and post-journey feedback mechanisms in creating frictionless and satisfying travel experiences. 

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