World Aviation Festival 2024
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Panel: How can the entire aviation ecosystem collaborate to design end-to-end customer journeys that prioritize passenger satisfaction and enhance commercial success?
Tuesday, October 8, 2024 2:30 PM to 3:15 PM
CX Design Summit - Keynote 2 - Hall 5
Henry Harteveldt · Atmosphere Research Group
Clemens Strauss · Eurowings
Ella Alkalay Schreiber · Hopper
Vivian Lo · Cathay Pacific
Lilian Tse · Publicis Sapient
Keynote Panel: How can the airport industry leverage collaboration, innovation and technology to drive growth and revolutionise the travel ecosystem?
Thursday, October 10, 2024 10:15 AM to 11:00 AM
Keynote 2 - Hall 5
Jane Witherspoon · Euronews
Emre Serpen · Publicis Sapient
Amit Rikhy · Carlyle Airport Group
Ayman Aboabah · RIYADH AIRPORTS COMPANY
Team
DA
Daniel Alpert
VP Client Partner
Publicis Sapient
Dave Moore
Executive Director, Business Development
Publicis Sapient
Emre Serpen
Director Business Consulting, Aviation Principle
Publicis Sapient
HW
Hannah Wilcock
Global Industry Marketing Lead
Publicis Sapient
Lilian Tse
Head of Customer Experirence and Innovation, MENA
Publicis Sapient
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