Panel: How can airlines optimise inflight service design to deliver personalized experiences and maximize passenger satisfaction?

Panel: How can airlines optimise inflight service design to deliver personalized experiences and maximize passenger satisfaction?

Tuesday, October 8, 2024 4:45 PM to 5:30 PM · 45 min. (Europe/Amsterdam)
CX Design Summit - Keynote 2 - Hall 5
Panel Discussion
Customer Experience

Information

  • Exploring strategies for personalising the inflight experience to meet the individual preferences and needs of passengers. 
  • What standardised operating procedures and service standards can we adhere to, to ensure consistency and quality in service? 
  • Discussing the use of data analytics, passenger profiles, and segmentation to tailor services such as seating, dining, and amenities. 
  • How can airlines optimise resource allocation and process management to support front-facing teams in delivering the desired service experience efficiently? 

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