Panel: Glass Half Full: Reframing an IROP as an Opportunity for Service Excellence

-          With over a billion passengers affected annually, what are the immediate passenger-oriented priorities that airlines should consider in the event of an IROP?

-          How can airlines turn disruptions into opportunities to strengthen customer loyalty instead of weakening it?

-          How can we implement AI to increase our frontline response?

-          Where do you think the industry is headed in terms of future innovations, like personalized add-ons or instant compensation?

-          What third party partners are offering services like this, or is it something being developed by internal teams?