Aviation Festival Americas 2026
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Presentation: Turning Irregular Operations into Customer Trust
Wednesday, June 3, 2026 3:20 PM to 3:35 PM
Track 6 - Customer Experience
Simon Dempsey · Plan3
Panel: Glass Half Full: Reframing an IROP as an Opportunity for Service Excellence
Wednesday, June 3, 2026 3:35 PM to 4:20 PM
Track 6 - Customer Experience
Matthew Walker · Plan3
Katelynn Kaufer · Delta Air Lines
Pratik Patel · Avelo Airlines
Yaqui Ramos · Consultant
Sheryl Lee · United Airlines
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Matthew Walker
Head of Marketing
Plan3
Simon Dempsey
Chief Commercial Officer
Plan3
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