Case Study: Setting up for success: How Aer Lingus avoided the strategy trap with a robust digital vision for a seamless customer experience.

Case Study: Setting up for success: How Aer Lingus avoided the strategy trap with a robust digital vision for a seamless customer experience.

Tuesday, October 8, 2024 2:15 PM to 2:30 PM · 15 min. (Europe/Amsterdam)
CX Design Summit - Keynote 2 - Hall 5
Presentation
Endava1.328Endava helps you unlock global travel's new business models. Travel is no longer just a way to get from A to B. Passengers expect seamless, personalised and connected experiences that delight. We help airlines seize this opportunity to unlock new revenue streams by overcoming the challenges of legacy software and arming them with the latest grade of digital tools. Our strategists and engineers can help you harness the power of passenger data, generative AI and modern payment solutions to create personalised journeys, crafted in line with UX best practices. Let's collaborate to create data-driven systems that keep passengers delighted, from A to B and beyond.

Speakers

Lisa Melarkey
Lisa Melarkey
Interim Director of MarketingAer Lingus
Nick Burt
Nick Burt
VP of Product StrategyEndava

Documents & Links

Case Study - Endava x Aer Lingus

Registered attendees

Akaash Nanda
Akaash Nanda
Product ManagerAtrius
AD
Anton Dierickx
Co-founder & COOCrowdScan
Anup Shegaonkar
Anup Shegaonkar
Principal Sales EngineerFLYR