World Aviation Festival 2025
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Presentation: Turning Disruption Into Loyalty - Personalization in the Moments That Matter
Wednesday, October 8, 2025 2:45 PM to 3:00 PM · 15 min. (Europe/Lisbon)
Track 5 - Loyalty
Presentation
IROPS
Loyalty
MARIGOLD
1-184
Speakers
Roger Williams
Head of Loyalty, Center of Excellence
Marigold
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Presentation: Turning Disruption Into Loyalty - Personalization in the Moments T
Registered attendees
Alexandra Angeli
Product Marketing Coordinator
Aegean Airlines
Aley Larkin
Sr Customer Recovery Strategy Consultant
Southwest Airlines
AR
Ana Rocha
Ground Staff Pax
Menzies Aviation
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