Panel: How can airlines accelerate digital adoption to meet passenger expectations?
Wednesday, October 8, 2025 3:15 PM to 4:00 PM · 45 min. (Europe/Lisbon)
Customer Experience/ Track 2 / Pavilion 1
Panel Discussion
AI/MLCustomer Experience
Information
- Exploring how AI-powered insights are driving tailored offers, targeted advertising, and next-gen passenger engagement
- Moving beyond the AI hype – what practical applications are driving efficiency and CX improvements?
- Maximising feedback platforms – what are the best practices for leveraging tools to drive operational and service improvements?
- Where in the passenger journey will new technology have the biggest impact in the next 5 years?
