World Aviation Festival 2025
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Panel: How can airlines accelerate digital adoption to meet passenger expectations?
Wednesday, October 8, 2025 3:15 PM to 4:00 PM · 45 min. (Europe/Lisbon)
Customer Experience/ Track 2 / Pavilion 1
Panel Discussion
AI/ML
Customer Experience
Information
Exploring how AI-powered insights are driving tailored offers, targeted advertising, and next-gen passenger engagement
Moving beyond the AI hype – what practical applications are driving efficiency and CX improvements?
Maximising feedback platforms – what are the best practices for leveraging tools to drive operational and service improvements?
Where in the passenger journey will new technology have the biggest impact in the next 5 years?
RozieAI
1-162B
WNS Global Services UK Ltd
1-172
Speakers
Brit Haarmans
AI Success Manager- AI Lab
TUI
Vijay Dheap
Chief Executive Officer
rozieAI
Jitender Mohan
EVP & Business Unit Head, Travel & Hospitality
WNS Global Services UK Ltd
Jerry Angrave
Customer Experience Director
Empathyce
Deva Joseph
Vice President
Air India
Registered attendees
Amara Huberman
Head of Partnerships
Sherpa
AS
Amélia Silva
Project Manager
Turismo de Portugal i.p.
Ana Lagoa
Performance Marketing Specialist
TAP Air Portugal
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