Panel: How can airlines build trust through proactive customer communication?
Thursday, October 9, 2025 11:45 AM to 12:00 PM · 15 min. (Europe/Lisbon)
Customer Experience/ Track 2 / Pavilion 1
Panel Discussion
Customer Experience
Information
- Delivering a truly exceptional omnichannel customer experience throughout their journey: how can tech like AI chatbots and automated notifications be used most effectively?
- Self-service vs. contact centres vs. in-person support – what do passengers really want?
- Delivering personalised experiences which truly enhance customer experience – effectively empowering our employees with digital insights
- How back-office processes impact passenger experience and communication – the hidden CX challenge.
