Customer Leaders Panel: Delivering customer centric innovation to meet evolving expectations of passengers
Thursday, October 9, 2025 10:00 AM to 10:45 AM · 45 min. (Europe/Lisbon)
Airline Keynote / Keynote Theatre 1 / Pavilion 1
Panel Discussion
Airline Keynote
Speakers
Sofia Lufinha
Chief Customer OfficerTAP Air Portugal
Ambar Franco
VP Customer experienceStar Alliance
Neha Narain
Vice President, StrategyIndiGo
Bastian Schütz
ManagerMeta
Henry Harteveldt
Travel Industry AnalystAtmosphere Research Group
Dee Waddell
Global Managing Director, Travel and Transportation IndustriesIBM
