CXO Panel: Future-Proofing Passenger Experience: Leadership, Talent, and Tech

Tuesday, October 7, 2025 4:05 PM to 4:50 PM · 45 min. (Europe/Lisbon)
Talent Summit / Track 6 / Pavilion 1
Presentation
Talent and People

Information

  • How can we effectively encourage talent to deliver excellence in customer experience, ensuring alignment between employee engagement and CX outcomes?
  • Measuring the impact of customer-centric leadership on overall business performance
  • Where are we getting our talent from? Should we be looking at ops, digital or commercial to recruit our talent?
  • What does the role of a modern CXO look like at an airline, and how are we adapting to the current aviation landscape?
Venari Partners1-134Venari Partners is an executive search firm specialising in placing strategic, commercial, digital and operational management talent around the globe. We work across several industries, but with a particular focus on and pedigree in the aviation and aerospace sectors. Our other practices include corporate finance, sustainability, circularity and energy transition, transport, hospitality, retail, FMCG, and life sciences. The company structure allows consultants and researchers to work simultaneously on projects, combining and sharing knowledge on their chosen specialist field.

Registered attendees

AA
Aaron Adderley
PresidentBermuda Skyport Corporation
Alaa Elorbany
Alaa Elorbany
Senior Enterprise ArchitectDeutsche Lufthansa AG
Aleksandra Kalinowska
Aleksandra Kalinowska
CFOLS Airport Services S.A.

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