Panel: How can airlines minimise the impact of disruptions for customers and business?
Tuesday, October 7, 2025 2:30 PM to 3:15 PM · 45 min. (Europe/Lisbon)
IROPS Summit / Track 9 / Pavilion 2
Presentation
IROPS
Information
- Working as one: Turning complex situations into a simplified system to avoid confusion and mistakes
- Enabling unified insights to streamline responses with informed & strategic decisions
- Working across operations and CX to create real business value
- Exploring partnerships with airports, hotels and ground transportation, and how collaboration speeds up recovery.
Speakers
Yvonne De Silva
Director of Operations ControlAer Lingus
Aley Larkin
Sr Customer Recovery Strategy ConsultantSouthwest Airlines
George Ampat
Manager, ACS Service Recovery and Airport StrategyDelta Air Lines
Viktoriya Soubra
Sales DirectoriCoupon
Al Tredinnick
Head of Commercial15below
Alex Goman
DirectorAIR Consulting Ltd
