PANEL: How can airlines create a seamless, unified passenger journey to deliver a strong brand message?
Tuesday, October 7, 2025 2:35 PM to 3:20 PM · 45 min. (Europe/Lisbon)
Keynote Sessions / Keynote Theatre 2 / Pavilion 2
Panel Discussion
Customer ExperienceExperience Design
Information
- What do our customers want – taking a step back to truly define a strong experience ethos
- How can airlines identify pain points to best deliver value for customers and reduce siloed thinking
- Getting the balance right between digital and the in person touch - where does tech really offer value?
- Empower staff to be brand ambassadors with clear CX goals and the right tools to hand
Speakers
Marc Giles
Head Of Customer ExperienceAer Lingus
Silvia Moran
Director of Customer EngagementIBERIA
Renato Ramos
Vice President Corporate StrategyStar Alliance
Zeynep Gülen
Digital Channel Solutions DirectorTurkish Technology
Abby Godee
Chief Experience OfficerPublicis Sapient
Luis Monteiro
Principal, Travel & Hospitality EMEAAmazon Web Services
Jerry Angrave
Customer Experience ConsultantEmpathyce
