Triplake Shop & Fly
Airline Retail
Information
What if airline booking flows were transparent and self-explanatory, effortless and personalised? For consumers, contact centre staff, corporates and travel agencies? And what if consumers would feel like being taken care of while travelling, as if their favourite shop assistant was guiding them?
Triplake Shop & Fly was built to make this a reality. With our deep back end and front end airline and travel know how we break barriers of legacy technology and put the customer at the centre, ensuring a customer experience without hiccups. Let your customers feel taken care of throughout the entire journey, from start to finish.
Our data driven dynamic retailing capabilities allow product cross and upsell via integration into Triplake Ancillaries / Marketplace. Dynamic product search allows to upgrade merchandising capability and enhance cross-selling and up-selling with pre-defined business rules and Machine Learning based contextualised layout. Effortless contactless self- servicing capabilities with Manage My Booking.
- Conversion driver
- (Self) Servicing, MMB
- Dynamic booking flows
- Sales at all touch points
- User groups B2C/B, Call-centre
- Personalised dynamic retailing
- Easy Integration Payment & more
- PSS and OOM system agnostic
- Automatic ancillary rebooking
- Customer Messaging
