Panel: Is the current baggage handling system failing us and how are we going to improve it?

Panel: Is the current baggage handling system failing us and how are we going to improve it?

Tuesday, October 8, 2024 12:15 PM to 1:00 PM · 45 min. (Europe/Amsterdam)
Ground Operations - Track 10 - Hall 5
Panel Discussion
Airline OperationsAirport OperationsGround OpsBaggage

Information

• Will emerging technologies such as AI and robotics be the answer to smarter baggage management?

• Is standardised baggage tracking (e.g. RFID) a pipe dream?

• How do we use tech to improve passenger communication from check-in to final delivery to mitigate negative impact on our brand?

• Discuss how we maintain a well-trained and motivated workforce that can integrate effectively with technology

• How can we create a more collaborative and data-driven ecosystem for baggage management across airlines, airports and ground handlers?

United Robotics Group, Inc.5.211United Robotics Group (URG), founded in 2020 by Thomas Hähn, is a pioneering European leader in service robotics, focused on creating and distributing innovative, human-centered robotic solutions. Headquartered in Bochum, Germany, and operating across Europe and the US, URG provides advanced robotics for sectors such as intralogistics, manufacturing, healthcare, life sciences, and retail. At the heart of URG’s mission are its European core values—safety, security, data privacy, and sustainability—ensuring that human needs remain central to all its innovations. The company’s versatile product lineup includes the product series uLab, uClean, uLog, uServe, and uRun, as well as humanoid robots Pepper and NAO. In addition to robotics, URG offers comprehensive software solutions, cloud services, and expert consulting for seamless integration and customization. With majority ownership by RSBG SE and minority backing from SoftBank Robotics Group, URG is well-positioned to drive growth, set new industry standards, and lead the future of robotics innovation.

Registered attendees

Alexandra Christopoulou
Alexandra Christopoulou
Customer Value Growth DirectorAegean Airlines
Ana Whale
Ana Whale
Manager Product Design and Development - Inflight Entertainment & ConnectivityQantas
Angelica Zdanewicz
Angelica Zdanewicz
Senior Manager - Contact Channel StrategyUnited Airlines

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