Panel: How can digital innovation be leveraged to ensure loyalty programs are accessing an optimal, quantifiable return on investment?
Wednesday, October 9, 2024 1:00 PM to 1:45 PM · 45 min. (Europe/Amsterdam)
Loyalty - Track 4 - Hall 1
Panel Discussion
DigitalLoyalty
Information
- What can be learned from other industries’ loyalty strategies in terms of revenue generation?
- Unpacking new approaches to partnerships which could tap into unexplored revenue potential
- How can airlines identify loyalty technology that could revolutionize the program and ultimately the airline?
- How can AI & data be utilized to uncover and invest in untapped passenger profiles?
- Investigating startups and emerging technology that could make loyalty ecosystems more dynamic and efficient
Speakers
Anita Ramchandani
VP – Skywards Programmes & PerformanceEmirates AirlineDavid Glantz
Director Business Development & ConsultingLoyalty Partner Solutions GmbHFrank de Boer
Director Data and Technology | Customer Loyalty | Flying BlueAir France / KLMMarcus Puffer
Vice President & Head of Loyalty Management SolutionsIBS SOFTWARE