Panel: How can airlines strategically enhance passenger experience to create memorable journeys and foster customer loyalty?
Wednesday, October 9, 2024 12:45 PM to 1:30 PM · 45 min. (Europe/Amsterdam)
Customer Experience - Track 3 - Hall 1
Panel Discussion
Customer ExperienceStrategy
Information
- What are the main challenges in delivering the perfect passenger experience
- Understanding how different airlines are developing their methods of understanding the passenger to stay ahead of the curve.
- Discussing the importance of personalisation in passenger experience strategy, including tailoring services and interactions to meet the unique preferences and needs of travellers.
- Examining the importance of maintaining consistent service standards across all touchpoints and cabin classes, ensuring that passengers receive high-quality service and attention regardless of ticket class.
Speakers
Jerry Angrave
Customer Experience ConsultantEmpathyce
Benjamin Hempel
Director Customer Success and Solution Consulting - EMEAScandit
Marleen van de Pol
VP Customer ExperienceKlm
Pranay Jain
Co-Founder and Chief Executive OfficerEnterprise Bot
Melanie Berry
Director of Customer ExperienceIberia Airlines
Alexey Kuznetsov
Chief Innovation OfficerCheckin.com
