World Aviation Festival 2024
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Panel: How can airlines harness technology to create seamless experiences for passengers?
Wednesday, October 9, 2024 3:25 PM to 4:10 PM · 45 min. (Europe/Amsterdam)
Track 6 - Customer Experience
Panel Discussion
Customer Experience
Innovation
Information
Exploring how passenger expectations towards the digital travel experience are changing.
How can airlines strike the right balance between digital innovation and human assistance to enhance passenger experience?
Discussing advanced digital offerings expected to improve the passenger experience, such as AI-powered chatbots and virtual reality experiences.
Addressing challenges and opportunities in processing and leveraging data and new technology to improve passenger experience.
Nomad eSIM
1.342
RozieAI
1.354
Speakers
Jerry Angrave
Customer Experience Director
Empathyce
Natalija Kuzmina
VP Customer Experience & Insights
airBaltic
Eric Morhenn
CCO
LotusFlare
Vijay Dheap
Chief Executive Officer
rozieAI
Pablo Gomez Gallardo Maass
Chief Digital Officer
Vivaaerobus
Murali Karthik
VP, Head of Data, AI & Agentic COE
Air India
Registered attendees
AC
Alexandra Chan
Head of Travel Field Marketing, Americas
cognizant
Andrew Hollingworth
UK Client Director
Stampix BV
Angelica Zdanewicz
Senior Manager - Contact Channel Strategy
United Airlines
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