Panel: How can airlines harness technology to create seamless experiences for passengers?

Wednesday, October 9, 2024 3:25 PM to 4:10 PM · 45 min. (Europe/Amsterdam)
Track 6 - Customer Experience
Panel Discussion
Customer ExperienceInnovation

Information

  • Exploring how passenger expectations towards the digital travel experience are changing. 
  • How can airlines strike the right balance between digital innovation and human assistance to enhance passenger experience? 
  • Discussing advanced digital offerings expected to improve the passenger experience, such as AI-powered chatbots and virtual reality experiences.
  • Addressing challenges and opportunities in processing and leveraging data and new technology to improve passenger experience. 

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