Commercial Leaders Panel: Understanding the current and future potential of Gen AI for commercial airline teams?

- How to manage capacity against fluctuating demand and challenges such as government restrictions on airline flights?

- What changes are we seeing in consumer preferences? What are the smartest ways to adapt our digital shopping and booking experiences to be more relevant?

- As we invest in Customer Servicing technologies, how do we keep a focus on the human part, and connect the human and digital experiences? (new)

- How can/are we using GenAI to drive ancillary revenue? (new)

- How is GenAI transforming the ways commercial airline teams operate? What are the business intelligence benefits we are starting to see emerge?

- Is the investment in NDC/retailing worth it?

- What is the impact of more government regulation on “drip pricing” and the “unbundled” business model?