Panel: NextGen Loyalty CX – Using AI and data to personalize loyalty offerings and build an advanced customer journey

Wednesday, October 9, 2024 3:25 PM to 4:10 PM · 45 min. (Europe/Amsterdam)
Track 5 - Loyalty
Panel Discussion
AI/MLData AnalyticsLoyaltyPersonalisation

Information

  • Customising experience journeys and rewards to achieve emotional loyalty with members
  • Understanding What & When: How can airlines achieve fully targeted, effective promotions
  • Using AI to respond effectively to changes in members’ behaviour
  • Exploring the challenges in building an ecosystem of end-to-end customer data using omnichannel orchestration
  • How can AI-driven recommendation engines be used to predict passenger preferences, tailor experiences and customize loyalty plans and rewards?

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