CIO Panel: With the further democratisation of technology such as Gen AI tools how can you ensure that your airline remains responsible and secure?

• Where are we in the process of learning to leverage and trust AI to its truest potential?

• What will the next generation of chatbots look like and how will they develop in areas such as disruption management, upselling, automation and overall servicing?

• How is the current Gen AI vendor landscape evolving and can they help protect you from data issues that come with this tech?

• Where are the potential vulnerabilities that come with this technology as it becomes ubiquitous in our day to day lives?