Case study: Building a data foundation for scalable innovation.
Wednesday, October 9, 2024 12:30 PM to 12:45 PM · 15 min. (Europe/Amsterdam)
Customer Experience - Track 3 - Hall 1
Presentation
Customer ExperienceDigital
Information
Airlines are striving to deliver more innovative and seamless customer experiences. However, scaling these initiatives requires more than just ambition—it demands a strong, integrated data foundation and effective democratization across teams. In this session, leaders from Iberia, United Airlines, and Google Cloud will discuss how they have identified the right data to build this foundation, and how it has helped them scale customer-focused initiatives.