Customer service

Customer service

Products & Services

Information

Customer Service leaders in Travel and Hospitality need a robust contact center support to provide travelers & guests with optimal service. Using Contact Center Modernization solutions on AWS, customer service teams can view and analyze customer data to improve efficiency and effectiveness of call center support, whether their agents are in a contact center, or working remotely. T&H companies can also implement self-service options for guests, reducing agent workloads and improving overall efficiency. With these modern solutions, T&H companies can benefit from reduced operational costs and increased customer satisfaction, while increasing agent productivity and satisfaction
Amazon Web Services1-180Travel and Hospitality companies are reshaping the way we experience the world using Amazon Web Services (AWS), the most comprehensive and broadly adopted cloud platform. Customers of every size, around the globe, choose AWS for Travel and Hospitality for its industry expertise, robust services and solutions, carefully vetted partners, and dedicated professional service team. AWS helps airlines, airports, accommodation and lodging, cruise lines, ground transportation, restaurants, and travel service providers become more data-driven so they can enhance the traveler and guest experience and improve operational efficiency. Thousands of customers—including Airbnb, Changi Airports, Choice Hotels, DoorDash, Expedia Group, MSC Cruises, Ryanair, Starbucks, and The Hertz Corporation—use AWS to become more agile, innovate faster, and lower costs.

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