Digital Product Panel: Passenger appetites for digital products have accelerated rapidly – where are the quick wins when it comes to improving the digital customer experience?
Keynote Theatre 1
Panel Discussion
Customer ExperienceDigitalPersonalisation
Speakers
Henry Harteveldt
Travel Industry AnalystAtmosphere Research Group
Massimo Morin
Global Head, Travel, AWS for Travel and HospitalityAmazon Web Services
Oliver Schmitt
SVP Digital Customer Solutions & Chief Executive Officer Digital HangarLufthansa Group Digital Hangar GmbH
Dirk John
CIDOBritish Airways
Sara Walter de Freitas
Director Digital & e-CommerceTAP Air Portugal
Hugo Rousset
VP Digital Product & ServicesAIR FRANCE KLM
