Digital Product Panel: Passenger appetites for digital products have accelerated rapidly – where are the quick wins when it comes to improving the digital customer experience?

Digital Product Panel: Passenger appetites for digital products have accelerated rapidly – where are the quick wins when it comes to improving the digital customer experience?

Keynote Theatre 1

Panel Discussion

Customer ExperienceDigitalPersonalisation

Acuity Brands, Inc.

Acuity Brands, Inc.1-162

Amazon Web Services

Amazon Web Services1-180

Speakers

Henry Harteveldt

Henry Harteveldt

Travel Industry AnalystAtmosphere Research Group

Massimo Morin

cooAmazon / AWS

Oliver Schmitt

SVP Digital Customer Solutions & Chief Executive Officer Digital HangarLufthansa Group Digital Hangar GmbH

Dirk John

CIDOBritish Airways

Sara Walter de Freitas

Sara Walter de Freitas

Director Digital & e-CommerceTAP Air Portugal

Hugo Rousset

VP Digital Product & ServicesAIR FRANCE KLM

Registered attendees

Andrew Eliseev

Global Head of Consumer, Retail, Travel and TransportationLuxoft

Apurva Mathur

Vice President, Strategic AccountsDataArt

Carolina Garibay

Carolina Garibay

Senior Manager, Routes MarketingAir Canada

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