World Aviation Festival 2023
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Panel: How can we better understand customer perceptions and empower the passenger throughout their journey?
Wednesday, September 27, 2023 12:45 PM to 1:25 PM · 40 min. (Europe/Lisbon)
Track 6 - Customer Experience
Panel Discussion
Customer Experience
Strategy
Bluebox Aviation Systems Ltd.
Teleperformance
1-267
Speakers
Heike Birlenbach
SVP Customer Experience
Lufthansa
Jerry Angrave
Customer Experience Director
Empathyce
Sofia Lufinha
Chief Customer Officer
TAP Air Portugal
Marleen van de Pol
VP Customer Experience
Klm
Registered attendees
Chamith Seneviratne
CUSTOMER EXPERIENCE MANAGER
Air Canada
Christos Patikas
Head of Customer Experience
Aegean Airlines
Cláudia Palmeiro
Head of Customer Experience
TAP Air Portugal
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