How can we improve collaboration between airports and airlines with the aim of enhancing the passenger experience?

How can we improve collaboration between airports and airlines with the aim of enhancing the passenger experience?

Wednesday, September 27, 2023 3:10 PM to 4:00 PM · 50 min. (Europe/Lisbon)

Track 6 - Customer Experience

Panel Discussion

Airline OperationsAirport OperationsCustomer Experience

HRS

LivePerson

LivePerson1-110

Speakers

Stephen Glenfield

Stephen Glenfield

Senior Digital ManagerHeathrow Airport

Jerry Angrave

Customer Experience DirectorEmpathyce

Tiina Tissari

Vice President, Customer Experience and ProductsFinnair

Luca De Angelis

Luca De Angelis

CEO Crew SolutionsHRS GmbH

Pablo Gomez Gallardo Maass

Pablo Gomez Gallardo Maass

Chief Digital OfficerVivaaerobus

Angela Lee

Senior Manager - Product Management, United AppUnited Airlines

Registered attendees

Aaron Beeson

Director of InnovationANA Aeroportos de Portugal

Angela Lee

Senior Manager - Product Management, United AppUnited Airlines

Chamith Seneviratne

Chamith Seneviratne

Manager, Airport OperationsAir Canada

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