Roundtable 2: Rethinking IROPS Solutions | Using Passenger Led Automation to Solve IROPS and Rebuild Trust in Travel Recovery.

Roundtable 2: Rethinking IROPS Solutions | Using Passenger Led Automation to Solve IROPS and Rebuild Trust in Travel Recovery.

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Wednesday, September 27, 2023 11:20 AM to 12:00 PM · 40 min. (Europe/Lisbon)
Keynote Theatre 1
Roundtable
Disruption Management
Plan31-154Plan3 is a passenger-focussed disruption management system that puts unrivalled ease of recovery in the hands of customer care teams. Simply put, Plan3 solves every aspect of passenger disruption, automatically sourcing holistic solutions with eyes on the entire passenger journey. Using Plan3's Option Creator tool, airlines can easily bundle together and publish relevant options (eg, new flight, hotel, transportation, digital meal vouchers), and passengers can self-serve their way to a seamless onward journey.

Registered attendees

Gabriel Polo
Gabriel Polo
Head of Online PlatformAir Europa
Guðný Halla Hauksdóttir
Guðný Halla Hauksdóttir
Director Customer ExperienceIcelandair

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