How customer centricity can help protect against the unavoidable

The three panellists will be examining the link between data and understanding customer emotion, how Level is using this empathy to improve its digital services, and why the Quantum Metric Google partnership is such a useful proposition for the young airline. Most importantly, the group will be looking into how understanding customers can help mitigate the damage done by unavoidable or unpredictable situations including staff shortages during peak periods.