Panel: Loyalty beyond transaction – how can airlines understand the emotions and lifetime value of individual customers to garner long-term loyalty?

Panel: Loyalty beyond transaction – how can airlines understand the emotions and lifetime value of individual customers to garner long-term loyalty?

Wednesday, October 5, 2022 12:55 PM to 1:40 PM · 45 min. (Europe/Amsterdam)

Aviation Loyalty - Hall 12 - Track 4

Presentation

Customer ExperienceLoyaltyPersonalisation

CarTrawler

IBS Software

IBS Software12.46

Speakers

Nejib Ben-Khedher

Nejib Ben-Khedher

Divisional Senior Vice President, SkywardsEmirates Airlines

Matthew Hall

Head of Loyalty Planning and DevelopmentAir Canada

Marcus Puffer

Vice President & Head of Loyalty Management SolutionsIBS Software

Anthony Woodman

Anthony Woodman

Vice President Customer Journeys and RewardVirgin Atlantic

Registered attendees

Alexandra Christopoulou

Alexandra Christopoulou

Loyalty & CRM ManagerAegean Airlines

Andy Owen-Jones

Andy Owen-Jones

Chief Executive OfficerBD4

Christina Kanaki

Christina Kanaki

Group Product Marketing ManagerAegean Airlines

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