World Aviation Festival 2022
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Panel: Loyalty beyond transaction – how can airlines understand the emotions and lifetime value of individual customers to garner long-term loyalty?
Wednesday, October 5, 2022 12:55 PM to 1:40 PM · 45 min. (Europe/Amsterdam)
Aviation Loyalty - Hall 12 - Track 4
Presentation
Customer Experience
Loyalty
Personalisation
CarTrawler
IBS Software
12.46
Speakers
Nejib Ben-Khedher
Divisional Senior Vice President, Skywards
Emirates Group
Matthew Hall
Head of Loyalty Planning and Development
Air Canada
Marcus Puffer
Vice President & Head of Loyalty Management Solutions
IBS SOFTWARE
Anthony Woodman
Vice President Customer Journeys and Reward
Virgin Atlantic
Registered attendees
Alexandra Christopoulou
Customer Value Growth Director
Aegean Airlines
Andy Owen-Jones
Chief Executive Officer
BD4
Christina Kanaki
Group Product Marketing Manager
Aegean Airlines
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