IROPS Management

Rezolv’s digital platform, RISMA, supports airlines in efficiently managing passenger accommodation and assistance during flight disruptions and irregular operations (IROPs). The system enables airlines to rapidly identify affected passengers, determine their eligibility for services such as hotels, meals, and transportation, and digitally distribute these entitlements. By automating disruption response workflows, RISMA helps airlines reduce airport congestion, accelerate passenger recovery, and deliver a more seamless disruption management experience. Key Functional Capabilities • Automated identification of passengers impacted by delays, cancellations, or missed connections • Intelligent allocation of hotel accommodation based on availability and airline policies • Digital issuance of passenger entitlements such as hotel details and meal vouchers • QR-based or mobile-enabled passenger processing to minimize airport queues • Centralized management of hotels, transport vendors, and service providers • Real-time operational dashboard for monitoring disruption recovery activities Operational Impact • Reduces congestion and manual workload at airport service desks • Enables faster passenger recovery during operational disruptions • Improves service consistency and passenger experience • Optimizes utilization of airline-contracted hotel and vendor inventory • Provides operations teams with better visibility and control during IROPs