Operations

24/7/365 Global Operations Centers Utilizing our proprietary ACES technology, we reserve hotel accommodations and ground transportation services to over 41,000 crew members globally. We handle approximately 6,000 day of operations changes (over 3 million annually), irregular operations, distressed passengers, missed ground transportation, and other unforeseen last minute circumstances everyday. Our Operations Team are experts on your business, regardless of destinations. Our 24/7/365 Operations Centers in New York, Sao Paulo and Manila are all staffed with API team members, never outsourced, to accommodate your last minute requests with urgency. SERVICE HIGHLIGHTS Our team transacts Dynamic identification of all changes within the schedule Online check-in at hotels Online no-show identification Real-time mobile notifications Mobile app access to “Cancel my Room” functionality Employing 794 full-time representatives, our operations centers handle 100 network airlines, three rail partners, cruise lines and other industries. We process more than 3 million transactions each year and answer over 250K phone calls. A focus on exceptional customer service with a 99.99% execution rating.