15below

15below is the global leader in operational passenger communication for the aviation industry. As passenger expectations continue to rise, communication now defines the relationship between travel brands and their passengers.

We help airlines and airports deliver clear, timely and personalised messaging that protects trust, reinforces brand voice and turns disruption from a risk, into an opportunity. By bringing control and consistency to every digital touchpoint, our suite of solutions ensures passengers receive information that feels credible, intentional and aligned with the brand they chose to fly with.

The results are reduced pressure on contact centres, faster service recovery when plans change, improved CSAT and NPS scores and ultimately, customer loyalty. 

Airport AI, now part of 15below, extends this capability across the airport environment, enabling intelligent, conversational support in any language as we aim to deliver one seamless passenger journey.

Visit us at our stand (G09) to discover how the industry’s most forward-thinking travel brands are turning communication into a competitive advantage.