Panel: Digital disruption management: how can we simplify the process for passengers whilst alleviating industry pressure?

Discussing the advantage of digitalisation and overhauling customer services to create a faster and more personal experiences for passengers.  

Recognising the benefit of collating passenger experience data to create a single view system of all cases from all support channels. 

From crew logistics to weather patterns: how can predictive modelling be used to minimise disruption and enhance the passenger experience? 

Understanding the current accessibility issues that airports and airlines face and how to create more contextualised and helpful experiences.