Roundtable 5: When good teams work against each other: Breaking down the operational frictions across teams

Airline operations rely on expert teams working to deliver against their own priorities: maintenance focuses on the task at hand; planning tries to keep flights on schedule. Sales optimization maximizes flight capacity; customer experience handles grounded passengers when overbooking occurs.

When disruptions arise, the decisions made inside individual teams have downstream consequences that cascade across the network. The challenge is not capability, but coordination.

In this roundtable, senior airline and airport leaders will examine where these frictions most commonly emerge and challenge the status quo. Together, we’ll explore how siloed data and systems undermine end‑to‑end performance and identify opportunities for better visibility — supported by data and AI — to help teams make faster, more confident decisions without compromising safety or accountability.