Panel: Harmonizing Efficiency with Experience amid the Ever-Changing Flow of an Airport

Panel: Harmonizing Efficiency with Experience amid the Ever-Changing Flow of an Airport

Wednesday, June 3, 2026 1:35 PM to 2:15 PM · 40 min. (America/New_York)
Track 4 - Airport Technology
Presentation

Information

-          How can we balance efficient, smooth passenger flow while creating a positive experience for the customer?



-          How can we design employee experiences that improve both staff efficiency and passenger satisfaction?



-          How should airports prioritize investments to enhance customer experience while maintaining operational efficiency?



-          What approaches keep airport operations running reliably, even amid unexpected challenges and high passenger volumes?

AllthewayAlltheway: Pioneering the Global OS for Distributed Baggage Logistics ​Alltheway is the world’s first operating system dedicated to distributed baggage logistics, fundamentally decoupling the passenger from their luggage to unlock frictionless, intermodal travel.  For both Arrival and departure, Alltheway ensures a secure, transparent, and zero-stress transition for the modern traveler. Alltheway partners with Air France, KLM. Transavia, French Bee, Air Caraïbes, SNCF, Disneyland Paris and Accor hôtels. And is quickly expanding. By shifting baggage processing and security-cleared KYC off-airport, Alltheway transforms hotels, train stations, and major event venues into virtual terminals. Our high-velocity API ecosystem unifies Air, Rail, Sea, and Hospitality, allowing travelers to check in bags at a city lobby or convention center, and not see them again until their final destination. This "Baggage-as-a-Service" model eliminates terminal congestion for airports while dramatically improving on-time performance and revenue for airlines and cruise operators. By removing the "luggage burden," we enable a seamless journey across the entire travel fabric. 

Registered attendees

Emilie Gazeau
Emilie Gazeau
CEO & FounderAlltheway
Judy McMurtry
Judy McMurtry
Founder/CEOJM Excel Consultant LLC
Julian Carr
Julian Carr
International Development DirectorManchester Airport

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