Panel: Competing with Immediacy: When Customers are Accustomed to Everything at Their Fingertips, how do Airlines Deliver at 35,000 feet?

Thursday, June 4, 2026 12:35 PM to 1:20 PM · 45 min. (America/New_York)
Track 6 - Customer Experience
Panel Discussion

Information

-          With narrow margins, how do you maintain a low-cost base while fulfilling the expectations of passengers living in a regular state of immediate consumerism?



-          What standout inflight touches can turn service into a defining part of an airline’s brand and loyalty strategy?



-          What innovations will define the next generation of IFE&C, from satellite advances to cloud-based systems?



-          How can AI and data analytics be used to anticipate passenger needs and tailor the onboard experience?

Thales GroupThales (Euronext Paris: HO) is a global leader in advanced technologies for the Defence, Aerospace, and Cyber & Digital sectors. Its portfolio of innovative products and services helps address several major challenges: sovereignty, security, sustainability and inclusion. The Group allocates €4.5 billion per year in Research & Development in key areas, particularly for critical environments, such as Artificial Intelligence, Cybersecurity, Quantum and Cloud technologies. Thales has more than 85,000 employees in 65 countries. In 2025, the Group generated sales of €22.1 billion.

Registered attendees

Barry Chester
Barry Chester
Head of AviationCresta
Colleen Tynan
Colleen Tynan
Vice President - Inflight ServicesPorter Airlines
Corinne Streichert
Corinne Streichert
Founder and Chief Executive OfficerIfectiv

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