Panel: Competing with Immediacy: When Customers are Accustomed to Everything at Their Fingertips, how do Airlines Deliver at 35,000 feet?

-          With narrow margins, how do you maintain a low-cost base while fulfilling the expectations of passengers living in a regular state of immediate consumerism?

-          What standout inflight touches can turn service into a defining part of an airline’s brand and loyalty strategy?

-          What innovations will define the next generation of IFE&C, from satellite advances to cloud-based systems?

-          How can AI and data analytics be used to anticipate passenger needs and tailor the onboard experience?